Frequently Asked Questions

• Keys are handed over from 5pm, and departures between 7am and 10am.
• You can check in at reception from 2pm. You can take advantage of our various areas and services while you wait for your rental to become available.
• A €250 security deposit is required upon arrival (credit card hold)

• You can check in starting at 2:30 p.m., check out by 12 p.m.

• You can check in starting at 4 p.m., check out by 11 a.m.

• Reception is open until 9 p.m. all season long. If you will arrive after 9 p.m., please call us. We will explain how to pick up your keys or where your pitch is located.

• All of our rentals have pillows, blankets and disposable pillowcases.
• You must bring your own sheets and towels, or reserve for an extra fee (sheet kit: €12/bed, kit of 2 bath towels, 1 large and 1 small: €10).
• Except for the Premium Cabin, Premium Mobile Home and Lodge Cabin, for which sheets and towels are included.

• All of our tree houses have pillows, blankets and disposable pillowcases.
• You must bring your own sheets and towels, or reserve for an extra fee (sheet kit: €12/bed, kit of 2 bath towels, 1 large and 1 small: €10)

• All of our rentals have electric heat in the living room, except for the tree houses.

• Yes, depending on availability and choice of accommodation. Let us know when you book by phone at +33(0)2.47.65.43.35, or in the reservation form in the “Trip notes” section. We will charge a fee of €30 per rental or pitch.

• Yes, depending on availability and choice of accommodation. Let us know when you book by phone at +33(0)2.47.65.43.35, or in the reservation form in the “Trip notes” section. We will charge a fee of €30 per rental or pitch.

• You can rent 42 L refrigerated lockers (located at Sanitary Block 1), keys available at reception, reservation recommended (€3/day, €20 deposit)

You are always welcome to bring your four-legged friends with you, with the exception of 1ʳᵉ and 2ᵉ category dogs, provided you observe a few common sense rules.

Before booking, we ask you to send us your pet’s up-to-date vaccination record and to undertake to treat your pet for parasites (fleas, ticks, etc.).

It is now compulsory in France for your dog or cat to be identified (electronic chip or tattoo). We will ask you for a copy of its identification certificate so that we can return it to you if it is lost.

We will ask you to pay a supplement of €7/day if you bring a dog or cat to one of our accommodations, and not to leave your pet unattended. Pets are welcome free of charge on our camping pitches.

For reasons of hygiene, pets are not allowed in the pool area. They are allowed on a lead on the beach, provided that their owners pick up their droppings so that no-one accidentally sets foot on them!

More generally, dogs are welcome anywhere in the Park (including the restaurant and bar) as long as they are kept on a lead.

As long as you are walking in the woods at a safe distance from other guests, you are free to let your pet go if you feel this is compatible with its safety.

• Swim suits are recommended in the pools.

• Yes, charcoal or gas grills.
• Charcoal grill included in Premium Cabins, Premium Mobile Homes and Cottages only (charcoal not included).
• Charcoal grills for rent (charcoal not included) – (€7 per day).

• Free Wi-Fi access is available throughout the campsite.

• Minors must be accompanied by their parents or legal guardians.

• No, we are not VACAF certified.

• Yes, Chèques Vacances ANCV are accepted. You can send them to the following address:
• Castel Parc de Fierbois
• Service Réservation
• 37800 Sainte-Catherine de Fierbois

• Online: Choose your accommodation and trip dates, then pay the deposit securely by credit card or check.
• By phone at +33(0)2.47.65.43.35, don’t forget to have your credit card handy to pay the deposit.

• The balance must be paid at least 30 days before your arrival date. It is not charged automatically.
• If you booked online, you will receive an email asking you to pay the balance online.
• If you did not book online, you will have to send us a check or provide your credit card number by phone.

• Check payable to: SAS Parc de Fierbois
• Chèques vacances ANCV
• Credit card payment by phone: +33(0)2 47 65 43 35.
• Secure credit card payment on the website www.fierbois.com
• Bank transfer to SAS Parc de Fierbois:
  • RIB: 18707 00642 00121389563 18 / IBAN: FR76 1870 7006 4200 1213 8956318 / BIC: CCBPFRPPVER Branch: Banque Populaire Val de France, 2 avenue Victor Hugo, 37300 Joué-lès-Tours

• In Indre-et-Loire, 30 km south of Tours, surrounded by the Loire Valley castles
• Access by highway A10 (Paris – Bordeaux) Exit n°24 ,1 Sorigny, or exit n°25 Ste Maure de Touraine
• Access by D910 (Paris- Bordeaux), Sainte-Catherine de Fierbois

• The exact address is: Parc de Fierbois 37800 Sainte-Catherine de Fierbois
• GPS coordinates: N 47°8′ 54″ (47.1486) – W 0°39′17″ (0,6549)

• The campsite is 6 km from Sainte-Maure de Touraine where you will find ATMs, banks, supermarkets, a gas station, pharmacy, doctors, mechanics, etc.

• Bus 2 km away, Sainte-Catherine de Fierbois, RD 910 on the side of the bus stop, line H, Touraine Fil Vert
• Schedule available at reception or at the website: www.tourainefilvert.com