Frequently Asked Questions
If you do not find the answer to your question, please contact us.
Check-in & Check-out
- You can check in starting at 5 p.m., check out by 10 a.m.
- A €250 security deposit is required upon arrival (credit card hold)
- You can check in starting at 2:30 p.m., check out by 12 p.m.
- You can check in starting at 4 p.m., check out by 11 a.m.
- Reception is open until 9 p.m. all season long. If you will arrive after 9 p.m., please call us. We will explain how to pick up your keys or where your pitch is located.
My accommodation / my pitch
- All of our rentals have pillows, blankets and disposable pillowcases.
- You must bring your own sheets and towels, or reserve for an extra fee (sheet kit: €15/bed, kit of 2 bath towels, 1 large and 1 small: €10).
- Except for the Premium Cabin, Premium Mobile Home and Avantage Mobile home, for which sheets and towels are included.
- All of our tree houses have pillows, blankets and disposable pillowcases.
- You must bring your own sheets and towels, or reserve for an extra fee (sheet kit: €15/bed, kit of 2 bath towels, 1 large and 1 small: €10)
- All of our rentals have electric heat in the living room, except for the tree houses.
- Yes, depending on availability and choice of accommodation. Let us know when you book by phone at +33(0)2.47.65.43.35, or in the reservation form in the “Trip notes” section. We will charge a fee of €30 per rental or pitch.
- Yes, depending on availability and choice of accommodation. Let us know when you book by phone at +33(0)2.47.65.43.35, or in the reservation form in the “Trip notes” section. We will charge a fee of €30 per rental or pitch.
- You can rent 42 L refrigerated lockers (located at Sanitary Block 1), keys available at reception, reservation recommended (€3/day, €20 deposit)
Other questions
- One pet per pitch or rental is allowed for a fee.
- They must be leashed and may not be left alone in rentals.
- Their vaccinations must be up to date.
- 1st and 2nd category dogs are prohibited
- Swim suits are recommended in the pools.
- Yes, charcoal or gas grills.
- Charcoal grill included in Premium Cabins, Premium Mobile Homes and Cottages only (charcoal not included).
- Charcoal grills for rent (charcoal not included) – (€5 per day).
- Free Wi-Fi access is available throughout the campsite.
- Minors must be accompanied by their parents or legal guardians.
- No, we are not VACAF certified.
Booking
- Online: Choose your accommodation and trip dates, then pay the deposit securely by credit card or check.
- By mail: Download the pdf of the booking contract, fill it out and send it with the 25% deposit.
- By phone at +33(0)2.47.65.43.35, don’t forget to have your credit card handy to pay the deposit.
- The balance must be paid at least 30 days before your arrival date. It is not charged automatically.
- If you booked online, you will receive an email asking you to pay the balance online.
- If you did not book online, you will have to send us a check or provide your credit card number by phone.
- Check payable to: SAS Parc de Fierbois
- Credit card payment by phone: +33(0)2 47 65 43 35.
- Secure credit card payment on the website www.fierbois.com
- Bank transfer to SAS Parc de Fierbois:
- RIB: 18707 00642 00121389563 18 / IBAN: FR76 1870 7006 4200 1213 8956318 / BIC: CCBPFRPPVER Branch: Banque Populaire Val de France, 2 avenue Victor Hugo, 37300 Joué-lès-Tours
Location
- In Indre-et-Loire, 30 km south of Tours, surrounded by the Loire Valley castles
- Access by highway A10 (Paris – Bordeaux) Exit n°24 ,1 Sorigny, or exit n°25 Ste Maure de Touraine
- Access by D910 (Paris- Bordeaux), Sainte-Catherine de Fierbois
- The exact address is: Parc de Fierbois 37800 Sainte-Catherine de Fierbois
- GPS coordinates: N 47°8′ 54″ (47.1486) – W 0°39′17″ (0,6549)
- The campsite is 6 km from Sainte-Maure de Touraine where you will find ATMs, banks, supermarkets, a gas station, pharmacy, doctors, mechanics, etc.
- Bus 2 km away, Sainte-Catherine de Fierbois, RD 910 on the side of the bus stop, line H, Touraine Fil Vert
- Schedule available at reception or at the website: www.tourainefilvert.com
