Questions & answers

Are miners accepted ?
  • Miners are accepted on the condition they are accompanied by their parents or someone legally responsible for them.
Is there Internet ? Wifi ? Does it have a cost ? How much ?
  • Wifi access on all the campsite = 5€ per day (1 code per device : computer, mobile, tactile tablet, …)
Are BBQ,s authorized ?
  • Yes, charcoal or gas BBQ,s are authorized.
  • Charcoal BBQ,s are provided in the Mobile home Premium, Chalets Premium and Gîtes only (charcoal not included).
  • You can rent a charcoal barbecue 5€/day (charcoal not included)
Are bermuda shorts allowed in the pool ? :
  • No, bathing suits only are allowed in the pool.
Are animals accepted on the campsite? :
  • Yes, we accept one animal per pitch or rental, free of charge.
  • They must be kept on the leash and never be left alone in the rental accommodations.
  • You must be able to prove vaccinations.
  • 1st and 2nd category dogs are prohibited.
Can I hire a fridge with you ?
  • It is possible to hire refrigerated lockers (Block 1), box 42L, key available from reception, booking recommended (3€/day, deposit 20€)
Can I choose the number of my mobile home / chalet or camping pitch ?
  • Yes, depending on availability and choice of accommodation. Do not forget to specify when booking by phone at 00.33.2.47.65.43.35 or in the booking form via Internet in the “Remarks stay” .
  • A supplement of 25 € per rental or pitch will be required.
Can I reserve two mobile homes next to each other ?
  • Yes, depending on availability and choice of accommodation. Do not forget to specify when booking by phone at 00.33.2.47.65.43.35 or in the booking form via Internet in the “Remarks stay” .
  • A supplement of 25 € per rental or pitch will be required.
Are the mobile homes / chalets / gîtes heated ?
  • All accommodations are equipped with heaters in the living room, except Tree houses.
Are sheets provided in the tree houses ?
  • All our tree-houses are equipped with 1 pillow per person and 1 blanket per bed.
  • You must bring your own sheets and towels, or book with supplement (set of sheets: 12 € / bed, set of 2 towels – 1 big+ 1 small:   10 €)
Are sheets provided in the mobile homes ?
  • All our accommodation are equipped with 1 pillow per person and 1 blanket per bed.
  • You must bring your own sheets and towels, or book with supplement (set of sheets: 12 € / bed, set of 2 towels – 1 big+ 1 small:   10 €)
  • Except for Chalet Comfort Premium, Mobile home Comfort Premium and Chalet Lodge , sheets and towels are included.
« Until what time can I arrive? » :
  • The reception is open until 9.00 pm throughout the season. If you arrive after 9.00 pm, we would appreciate you contact us by phone. We will give you the details of where to find the keys or the location of your mobile home/ chalet/ gîte/ camping pitch/ treehouse.
« I have booked a tree-house » :
  • Arrival is possible from 4.00 pm, departure before 11 am.
« I have booked a camping pitch » :
  • Arrival is possible from 2.30 pm, departure before 12.00 pm.
« I have booked an accomodation » :
  • Arrival is possible from 5.00 pm, departure before 10am.
  • A deposit against damage, loss and breakages of 250€ is payable on arrival (by credit card).
Accepted means of payment :
  • Credit card by phone at 00 33 2.47.65.43.35 giving us your reference number (eg 33201)
  • Credit card via internet on our security web site  www.fierbois.fr
  • Bank transfer to SAS Parc de Fierbois:
  • RIB : 18707 00642 00121389563 18 / IBAN : FR76 1870 7006 4200 1213 8956318 / BIC : CCBPFRPPVER
    Domiciliation : Banque Populaire Val de France, 2 avenue Victor Hugo, 37300 Joué-lès-Tours
When and how do I pay my final payment for my holiday ?
  • The final payment must be paid 30 days before your arrival date at the campsite. It is not removed automatically.
  • If you have made your reservation online, you will receive an email in order to pay the balance online.
  • If you have not made your reservation online, you must give us your credit card number over the phone, or make a bank transfer.
How to book ?
  • By internet: Choose your accommodation and dates and make secure payment of the deposit by credit card.
  • By mail: Download the booking form pdf. , Complete it and return it with a deposit of 25%.
  • By phone at 00 33 2.47.65.43.35, do not forget your credit card, a deposit will be required.
Is there public transport nearby ?
How far is the nearest town ?
  • The campsite is situated 6 km from Sainte-Maure de Touraine, where you will find cash machines, banks, supermarkets, petrol station, doctors, chemist, garages, etc…
What is the exact address of Parc de Fierbois ?
  • The exact adress is : Parc de Fierbois 37800 Sainte-Catherine de Fierbois
  • Our GPS coordinates are : N 47°8′ 54″ (47.1486) – W 0°39′17″ (0,6549)
How to find the campsite ?
  • Parc de Fierbois is situated 30km South of Tours, in the Loire Valley
  • A 10 ( Paris – Bordeaux ) exit North n°24 ,1 Sorigny, or exit South n°25 Ste Maure
  • D910 (Paris- Bordeaux) , Sainte-Catherine de Fierbois

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